Instant messaging apps remain a standard way to collaborate in fast-paced, get-things-done work environments where there is a strong sense of urgency. That is certainly the situation for VideoBank. VideoBank offers a sophisticated set of digital asset and information management products, each of which are currently being used within federal, state and local law enforcement and public safety organizations, as well as for higher education and within each the four main branches of the United States military.
VideoBank’s image tracking & redaction, geospatial data fusion, data correlation and other high-tech solutions help surveillance teams (from a variety of industries) to watch closely over all of their digital content and assets (such as video footage captured by fixed-positioned cameras, body-worn cameras, dash cams or drones) — and keep people and different kinds of equipment safe. These teams need to frequently connect in real-time throughout the day (with minimal miscommunication) as situations occur, and without the added distraction of exiting their workflow.
Needless to say, efficient and effective in-app communications are key for VideoBank’s offerings. Until recently, the company relied on instant messaging for its embedded real-time communications solution. But, the VideoBank team realized that messaging lacked the richness and accessibility that face-to-face communication provides and wanted to to take its offerings to the next level.
VideoBank has teamed with Vidyo and elevated its comms capabilities by using the vidyo.io platform-as-a-service (PaaS) developer toolkit to easily embed video into its application workflows. By tapping into Vidyo’s real-time video interaction platform through vidyo.io, VideoBank has added a human touch and unmatched efficiency to its solutions that is proving to be invaluable across the verticals that the company serves.
VideoBank offers a Digital Content Manager (DCM), Live Map Viewer (LMV), Virtual Meeting Room (VMR) and more. Many external collaborators rely on these highly interactive tools. For example, the Live Map Viewer captures video streams (such as from police car dash cam systems), tracks assets (such as people or devices) through GPS/GIS and more, with different kinds of public and private safety and security teams connecting in real-time to get their jobs done. This is a good example of why video platforms must be built for constant, daily external collaboration, along with typical internal communications.
For VideoBank’s customers, enhancing performance and relationships is the name of the game. That’s why the company offers click-to-access web applications along with native desktop apps. Most external video participants join from the web. Since vidyo.io is designed for WebRTC, VideoBank now delivers a video experience that is equally seamless from any web browser.
Video API PaaS solutions just can’t stand up when their limits are tested over mobile. Across industries, reliable performance over mobile is quickly becoming the key differentiator when searching for the right solution. For customers using VideoBank’s suite of products in military, law enforcement, public safety and security, unclear or unreliable communications is simply not an option – especially over mobile and the public Internet. Out in the field, Internet connections are often far from perfect over 3G/4G and variable wifi networks. To compensate for this reality, Vidyo’s patented layering and routing techniques have ensured resilient video performance over low bandwidth scenarios — whether you launch a video call from the office or while on-the-go. For both Vidyo’s customers as well as VideoBank’s, quality over mobile matters.
As for the company’s bottom line? VideoBank has embedded high-quality, real-time multi-party video communications directly into its processes without any of the headaches or major upfront costs.
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